Monday, October 27, 2008

I have a few machines that have been retired (or just died) before I could uninstall the Agent.  I have been trying to figure out how to remove the agent name from the list, but every time I do a search, all I come back with is how to uninstall it from the client machine.  Well today I finally figured out what I should have seen earlier.

If you right click on the computer name in the list on the Agents tab and select uninstall a task view comes up.  Click on "Uninstall Agents" and the "Enter Credentials and Reboot option" dialogue comes up.  At this point you have to enter valid credentials and choose a restart option.  When you hit ok, and the machine no longer exists you will get a message similar to the following:

image

Click on "Yes" and the task list comes back and removes the DPM agent from the database.  And that means no more ghost entry for that machine.

Monday, October 27, 2008 10:17:18 AM (Central Standard Time, UTC-06:00)  #    Comments [0]
 Monday, August 11, 2008

I use DPM to backup a few servers, in a pilot group, and I was trying to add one to a protection group.  I kept getting this error every time I tried to modify the protection group to add another server:

Modify protection group: *Protection Group Name* failed:
Error 360: The operation failed due to a virtual disk service error
Error details: Unknown error (0x80042420)
Recommended action: Retry the operation.

I couldn't figure out the problem until I saw a post on this that mentioned there could be a problem using RDP.  Then I remembered that I can never do disk configuration unless I use a console session.  In order to configure disks it seems you have to be in "Session 0".  If you have to do this remotely, using "mstsc /console" for XP or 2003, or "mstsc /admin" for Vista will put you in "Session 0" just as if you were sitting at the console.

Monday, August 11, 2008 11:27:38 AM (Central Standard Time, UTC-06:00)  #    Comments [0]